Privacy Policy

This Privacy Policy explains how Wander Essence processes personal data in connection with its website and guided nature walks and local day excursions. It describes the types of information we collect, the purposes for which we use it, and the circumstances in which it may be shared.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion in limited cases, or restriction of certain processing. Where a request cannot be fully granted, we will explain the reason in general terms.

Available rights depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To exercise a privacy right, a person should submit a clear request using the contact details in this policy and include enough information for us to identify the relevant records. We may ask for additional details if needed to confirm identity or locate the data concerned.

Requests are handled after we verify identity and confirm the scope of the request.

Data Retention

Booking, payment, and communication records are retained for the period needed to manage the excursion, handle follow-up matters, and meet legal, accounting, or dispute-related obligations. When data is no longer required, we delete it or anonymize it where that is appropriate.

We keep data only for as long as it is needed for the stated purpose or for legal recordkeeping.

Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this policy when our practices or legal obligations change.

Data We Collect

We may collect identification and contact details, booking and payment-related information, trip preferences, date and fitness details, route suitability information, communication records, and technical data such as device and browser information. Where needed for a specific excursion, we may also process information relevant to weather, access, meeting arrangements, and return planning.

The categories of data collected depend on how a person uses the website, makes a booking, or asks about an excursion.

How We Collect Data

We receive data when users complete request forms, send messages, make bookings, or communicate by phone or email. We also collect certain technical and usage data automatically through the website and may receive booking or payment status information from service providers involved in processing the transaction.

Information is obtained from direct submissions, booking communications, and limited technical collection from the website.

Cookies We Use

Our website may use essential cookies that support core functions, preference cookies that remember basic settings, and analytics or performance cookies that help us understand how the site is used. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

We use a limited set of cookies and similar tools for site operation and basic measurement.

Cookie Controls

Users may block or delete cookies through their browser settings and may be able to set the browser to warn before cookies are stored. If cookies are disabled, some website functions may not work as intended, including request handling and preference retention.

Cookie choices can be adjusted through browser settings, and some browser features may limit cookie use.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess date and fitness requests, review route suitability, confirm weather and access conditions, arrange meeting and return plans, process bookings and payments, manage excursion delivery, handle follow-up communication, maintain records, improve website performance, and comply with legal obligations. We may also use information to address safety, operational, or dispute-related matters connected with a booking or guided excursion.

Processing is limited to purposes connected with the website and excursion services.

02 · Sharing

Service Providers

We may share personal data with payment processors, website and hosting providers, communication tools, and other service providers that support booking administration, payment handling, technical maintenance, or customer communication. These parties are expected to use the information only for the services they provide to us and to protect it appropriately.

Operational partners receive only the information needed for their role.

03 · Legal basis

Legal Disclosures

We may share personal data with public authorities, regulators, or other parties when disclosure is required by law, necessary to respond to a lawful request, or needed to protect our rights, users, or operations. We may also disclose information in connection with a legal claim, investigation, or compliance review.

Some disclosures are required to meet legal, accounting, or safety obligations.